Refund & Return Policy

Last updated: 4 June 2026

We want you to love your kurta. If something isn't right, here's how returns and refunds work.

1. Return window

You may request a return or exchange within 7 days of delivery. To be eligible, the item must be unused, unwashed, with original tags intact, and in its original packaging.

2. How to start a return

Email 2zeroinc@gmail.com with your order number and the reason for return. Our team will confirm the return and share pickup or return-shipping instructions.

3. Exchanges

Wrong size? We're happy to exchange for a different size (subject to stock) at no extra product cost. Return shipping for size exchanges is on us for the first exchange per order.

4. Refunds

• Once we receive and inspect the returned item, we'll notify you of approval.
• Approved refunds are credited to your original payment method via Razorpay within 5–7 business days.
• Shipping charges (if any) are non-refundable unless the return is due to our error or a damaged/defective item.

5. Damaged or wrong items

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund including shipping.

6. Non-returnable items

Items marked "Final Sale", custom-tailored orders, and items that have been worn, washed, or altered are not eligible for return.